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Applications & Technology

Viewing An Operating Model Through the Friction Lens

October 15, 2026 Holt Hackney 0

By Sushant Alevoor Introduction Operating Model Design weighs many considerations: strategic alignment, structure, processes, incentives, technology, people and culture. Friction, whether within these elements or between them, is rarely one of them. It surfaces during […]

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Artificial Intelligence

Five Decision Rights CIOs Need for Agentic AI

September 25, 2026 Holt Hackney 0

By Sanjeeve Kumar Gajadi  |  Lead Consultant and SAP Enterprise Architect Agentic AI changes the governance problem. A conventional model may recommend an answer; an agent can interpret a goal, construct a plan, select tools, […]