By Sanjoy Ghosh, AI & Digital Engineering Leader The last wave of “AI for the contact center” concentrated on assist: call summaries, auto-notes, knowledge snippets. Those are real wins when deployed with guardrails; one insurer’s direct […]
By Sanjoy Ghosh Executive Summary Banking has always been something you do an action you consciously take. You sign into a portal to transfer funds. You apply for a loan. You swipe a card. But we […]
By Sanjoy Ghosh, AI & Engineering Business Leader, Apexon Banking & Financial Services Executive Summary India’s digital wealth management sector continues to expand rapidly, propelled by increasing investor sophistication and deepening digital adoption. Yet traditional […]
By Sanjoy Ghosh, AI & Digital Engineering Leader Rise of AI Agents The AI journey in enterprises has moved from scripted bots to copilots, and now to adaptive agents—machines that not only assist but act […]