By Sanjoy Ghosh, AI & Digital Engineering Leader The last wave of “AI for the contact center” concentrated on assist: call summaries, auto-notes, knowledge snippets. Those are real wins when deployed with guardrails; one insurer’s direct […]
By Lisa Woodall A decade or so ago, the shape of a successful organisation was physical. Headquarters in prime locations. Retail parks filled with customers. Meeting rooms booked weeks in advance. The property portfolio was […]
By Blair S. Walker Physicist Albert Einstein famously posited that if he only had an hour to crack a daunting problem, he’d devote 55 minutes to understanding it and only five minutes to crafting a […]
Protecting mission‑critical information requires disciplined asset classification, clear ownership and governance, targeted controls, and a security culture that makes protection part of business as usual. By Steve Durbin, Chief Executive, Information Security Forum Organizations spend […]
By Erin E. Martin, Catherine North Hounfodji and David Plotinsky, of Morgan Lewis Unlike Europe’s comprehensive General Data Protection Regulation framework, the United States still lacks an all-encompassing data privacy statute. Instead, data centers operating in […]
By Paul Preiss, of IASA Global I have been dismayed at the LinkedIn hype in all realms these days. The oversold products, the change the world overnight descriptions, the perfect world that technology is going […]
By Dr. Magesh Kasthuri, Distinguished Member of Technical Staff & Chief Architect, Wipro Limited; Dharanidharan Murugesan, Technical Lead, Wipro Limited; Saravanan Munusamy, Microsoft Azure App modernization specialist, Wipro Limited Introduction Developing real-time full duplex communication […]
By Chris Binnie Each week it seems that we are informed that our data has been exposed to the internet by another household name. In part this is because serving customers via applications that are […]
Next-gen AI attacks are engineered to fracture internal trust and turn employees into the primary battleground. By Erich Kron It’s Monday morning, and your company’s CFO is doing a Zoom presentation beamed to offices worldwide. […]
By Danny Tobey, Karley Buckley, Karley Buckley, and Kyle Kloeppel, of DLA Piper Artificial intelligence (AI) technology is advancing rapidly. A key development is the emergence of “agentic” AI structures, which operate with a greater autonomy compared […]