By Sanjoy Ghosh, AI & Digital Engineering Leader The last wave of “AI for the contact center” concentrated on assist: call summaries, auto-notes, knowledge snippets. Those are real wins when deployed with guardrails; one insurer’s direct […]
By Bala Kalavala, Chief Architect & Technology Evangelist Introduction Agentic AI architecture represents a shift from static model responses to structured, goal-driven systems that reason, collaborate, and act independently within defined boundaries. These multi-layered architectures […]
By Shammy Narayanan In part one, we explored how the rise of GenAI has thrust Quality Engineering (QE) into an existential spotlight. Far from fading away, QE is evolving moving from executing test scripts to ensuring […]
Dr. Magesh Kasthuri Artificial Intelligence (AI) is reshaping industries and transforming how organisations operate, innovate, and compete. As AI adoption accelerates, business leaders and IT executives are increasingly focused on understanding the return on investment […]
With the continuous maturity of deep learning technologies, the accumulation of big data resources, and the explosive growth of computational performance, the field of Artificial Intelligence (AI) has gradually stepped into the “new frontier” of […]
By Rafael Núñez Infante The conversation around Artificial Intelligence has drifted in the wrong direction. While some argue about whether it will replace humans, others are already using it to learn faster than ever before. […]
Dr. Magesh Kasthuri In today’s digital era, data is at the heart of every successful organisation. As data volumes grow and regulations become more stringent, businesses face increasing challenges in managing, securing, and leveraging their […]
By Bala Kalavala Summary In the race for AI-driven transformation, enterprise leaders face a critical decision: rely solely on proprietary large language models (LLMs) or harness the power and flexibility of the open-source ecosystem. This […]
By Stéphane Vanrechem, Senior Analyst, Forrester Enterprise architects are entering a transformative phase. As agentic AI becomes embedded in enterprise architecture (EA) tools, it’s not just automating tasks — it’s redefining the architect’s role. In our […]
By Shammy Narayanan When it comes to adopting AI, two extremes dominate the landscape. On one side are the “FOMO tribe,” rushing headlong into AI without understanding it, lured by the glitter of buzzwords and half-baked […]