Applications & Technology

Evolving the CX practitioner

December 21, 2020 Krishan Jogia and Fran Mether 0

We all understand the critical importance of focusing on and improving the customer experience (CX) of any organisation. But all too often organisations fail to truly harness the value of CX and its integration points to strategy, business and operating model design.  There’s an opportunity for CX practitioners to evolve their skills and mindset to understand key strategy […]