Many organizations have a ‘currency of change’ – a unit which forms the focal point of the majority of changes that they make. Typical examples of currencies of change are products, services, customer interactions, business […]
This is my third article on the subject of digital transformation. In the first article (Digital transformation: Engaging for Success) I discussed the importance of engaging people to achieving successful digital transformation. In the second […]
In my previous article (Digital transformation: Engaging for Success) I discussed the importance of people in achieving successful digital transformation. In this article I discuss how the approach to transformation is influenced by the way that people […]
Organizations around the world collectively invest trillions of dollars on ‘digital transformation’ – making changes to their products and services, their operations, their technology infrastructure and the way that they interact with customers, suppliers and partners. Their intention is to […]