Digital Transformation

A Philosophy for Digital Transformation

December 30, 2020 Lizette Robbertze 0

Part 1 of the Digital transformation philosophy identified motivations for digital transformation, the need for a well-planned transformation process, and, the required knowledge and considerations essential to start the transformation journey. (These considerations are shown in figure 1 below)    This article (part 2) focusses on […]

Applications & Technology

Evolving the CX practitioner

December 21, 2020 Krishan Jogia and Fran Mether 0

We all understand the critical importance of focusing on and improving the customer experience (CX) of any organisation. But all too often organisations fail to truly harness the value of CX and its integration points to strategy, business and operating model design.  There’s an opportunity for CX practitioners to evolve their skills and mindset to understand key strategy […]

IT Governance

Maintaining Perspective

December 10, 2020 Michael Volkov 0

It is always interesting to watch the flow of risk management trends, particularly as they impact ethics and compliance issues.  Financial companies have been the target of regulatory enforcement actions for risk management and control […]

Digital Transformation

Winning the Digital Transformation Race

December 4, 2020 Holt Hackney 0

Research defines three new pathways for organizations to manage digital transformation  New research from Professor Feng Li, Chair of Information Management at City’s Business School has outlined three new approaches that digital innovators can take […]