service management
In Search of Service Management Excellence
What an ISO 20000 audit can tell you about your ITIL implementation without having to do an ISO 20000 audit
ISO 20000 audits are valuable, incisive looks into the way in which service management processes work across your organization. Organizations that choose to do them can gain deep insight into how well they develop and deliver services to their customers. However, audits like these can be extremely difficult and time consuming, and organizations can fall into the trap of working to pass the audit without defining and realizing tangible benefits for the business.
