It’s been more than 5 years since we launched Architecture and Governance Magazine, and the time has come for me to align my thought leadership efforts more closely with my day job(s).  A&G has grown into a great thought leadership publication and user community and under George Paras’ guidance A&G will continue to provide you some of the best thought leadership and best practices articles in the strategic IT planning and Enterprise Architecture space.

Many companies are starting to realize the benefits to managing their vast collections of IT resources as services provided to users. This is in contrast to the traditional approach of developing and managing applications that provide capabilities to users. The structure of the Service Level Agreements (SLAs) can vary greatly depending on your business needs. Here are some best practices for creating different types of SLAs.

Plan the SLA structure