Today’s CIOs face increased scrutiny of the expense and management of their resources–technologies, processes and people. The mandate to align and deliver agile operational support to the business is as intense as any time in the past 20 years. Failure to succeed often translates into the threat of being outsourced or hosted. CIOs continue to be excluded from the decision-making table, even though everyone recognizes IT’s integral role in every part of the business.