The alignment of business and IT has been a chief management concern for more than two decades. Two recent surveys revealed that it continues to be a top priority for CIOs in 2009. A contributing issue is the lack of functional relationships between business and IT units, complicated by the complexity of the service delivery mechanism. There is also the attitude that a quick application fix, if implemented, will be the magic bullet that solves the problem and increases confidence and collaboration within the business units receiving the IT service.